Members & accounts
About your accountOverview of where to log in, what settings are available, and where to find pending notifications.
About account typesLearn more about account types and what they're used for.
Registering on your community websiteInstructions on how members can register.
Register using a shared email accountA workaround for how to register the same email account for multiple people.
Update your account privacy preferencesHow to adjust your account privacy settings.
Merging two accountsHow to merge two accounts together, and what it does.
Review pending accountsInstructions for how to review, then approve or decline newly registered accounts.
About suspending accountsOverview of what it means to temporarily suspend an account.
Deleting an accountFind out what does and doesn't get deleted, along with other side effects.
How to delete your own accountInstructions for removing your info from your community website.
Adding a member to an existing accountInstructions for adding multiple members to an account.
How to delete a member on your accountInstructions for deleting a member on your account.
Resetting your HOA Express account passwordInstructions on how to reset the password for your user account.
Managing account addressesInstructions for adding and editing new and existing addresses on an account.
Resetting a forgotten password on your websiteInstructions on how to reset your password.
Creating a strong passwordBest practices for improving password strength and ensuring secure passwords.
Adding a profile photoInstructions for adding a profile photo to a member profile.
Updating an email addressHow to update the email address on your member profile.
Updating your member profile contact preferencesHow to adjust your member profile contact preferences and a description of each option available.
Update your member profile privacy preferencesHow to adjust your member profile privacy settings.
Communications archiveWhere to find communications sent to you from the website.
Types of membersOverview of the types of members that can be added to an account.
Deleting a memberFind out what does and doesn't get deleted, along with other side effects.
About importing membersInstructions for creating accounts for members.
Inviting members to joinInstructions for inviting members to register for a new account.
Why we notify members upon importing informationFind out why we email members after they've been imported.
Granting other members administrative privilegesHow to add additional administrators on your website.
About groupsHow to create and update groups.
Admins updating member and account informationWhat admins can update on member profiles and accounts.
Step down as administratorHow to step down from having administrative privileges on the website.