Members & accounts

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29 articles in this collection
Written by Wes Cossick, Meredith Owens, Britni Doyle and 3 others

Account

About your account

Overview of where to log in, what settings are available, and where to find pending notifications.

Written by Meredith Owens
Updated over a week ago

About account types

Learn more about account types and what they're used for.

Written by Wes Cossick
Updated this week

Registering on your community website

Instructions on how members can register.

Written by Meredith Owens
Updated yesterday

Register using a shared email account

A workaround for how to register the same email account for multiple people.

Written by Britni Doyle
Updated over a week ago

Update your account privacy preferences

How to adjust your account privacy settings.

Written by Meredith Owens
Updated over a week ago

Merging two accounts

How to merge two accounts together, and what it does.

Written by Wes Cossick
Updated this week

Approving accounts

Approving newly registered accounts.

Written by Meredith Owens
Updated yesterday

About suspending accounts

Overview of what it means to temporarily suspend an account.

Written by Meredith Owens
Updated this week

Deleting an account

Find out what does and doesn't get deleted, along with other side effects.

Written by Wes Cossick
Updated this week

How to delete your own account

Instructions for removing your info from your community website.

Written by Wes Cossick
Updated over a week ago

Adding a member to an existing account

Instructions for adding multiple members to an account.

Written by Britni Doyle
Updated over a week ago

How to delete a member on your account

Instructions for deleting a member on your account.

Written by Meredith Owens
Updated over a week ago

Resetting your HOA Express account password

Instructions on how to reset the password for your user account.

Written by Meredith Owens
Updated over a week ago

Member profile

Resetting a forgotten password on your website

Instructions on how to reset your password.

Written by Cass Grubb
Updated over a week ago

Creating a strong password

Best practices for improving password strength and ensuring secure passwords.

Written by Meredith Owens
Updated over a week ago

Adding a profile photo

Instructions for adding a profile photo to a member profile.

Written by Meredith Owens
Updated over a week ago

Updating an email address

How to update the email address on your member profile.

Written by Jennifer Meyer
Updated over a week ago

Updating your member profile contact preferences

How to adjust your member profile contact preferences and a description of each option available.

Written by Jennifer Meyer
Updated this week

Update your member profile privacy preferences

How to adjust your member profile privacy settings.

Written by Meredith Owens
Updated over a week ago

Communications archive

Where to find communications sent to you from the website.

Written by Meredith Owens
Updated over a week ago

Members

Types of members

Overview of the types of members that can be added to an account.

Written by Meredith Owens
Updated over a week ago

Deleting a member

Find out what does and doesn't get deleted, along with other side effects.

Written by Wes Cossick
Updated this week

About importing members

Instructions for creating accounts for members.

Written by Meredith Owens
Updated this week

Inviting members to join

Instructions for inviting members to register for a new account.

Written by Jaden Urdiales
Updated yesterday

Why we notify members upon importing information

Find out why we email members after they've been imported.

Written by Meredith Owens
Updated over a week ago

Granting other members administrative privileges

How to add additional administrators on your website.

Written by Meredith Owens
Updated this week

About groups

How to create and update groups.

Written by Meredith Owens
Updated this week

Admins updating member and account information

What admins can update on member profiles and accounts.

Written by Wes Cossick
Updated this week

Step down as administrator

How to step down from having administrative privileges on the website.

Written by Meredith Owens
Updated over a week ago