For instances where you need to disable people's access to your website but don't want to permanently delete them, you can temporarily suspend their account. By suspending an account, you'll prevent its members from receiving communications, accessing restricted pages, and interacting with many website features. Outlined below is exactly what members of a suspended account can and cannot do, as well as instructions for how to use this feature.
Limitations
Members of a suspended account cannot...
Receive communications from administrators
Receive resident alerts
Receive What’s Happening emails
Receive instant forum notifications
Be listed in the resident directory
Have their pets listed in the pet directory
Take surveys
Access any restricted pages on the website
Access any admin features
Post content to any interactive pages
Enabled features
Members of a suspended account can still...
Make online payments
Modify their own member and account settings
View their communications archive
How-to
Suspend an account
Admins with the "members" privilege can suspend an account by following these steps:
Visit the "Account view" tab in the "Members" section of the Admin Portal.
Here, find the account you'd like to suspend and click the "Action..." button to the right of their name.
Select the "Suspend account" option from the dropdown menu.
On the next page, provide a reason (which will be sent to the members of the account via email).
Lastly, click the red "Suspend" button.
Members of a suspended account, in addition to receiving an email notifying them of the suspension, can see that their account is suspended with this warning indicator:
Reinstate an account
Admins with the "members" privilege can reinstate a suspended account by following these steps:
Visit the "Account view" tab in the "Members" section of the Admin Portal.
Here, click the "Action..." button to the right of the suspended account.
Lastly, click the "Reinstate account" option from the dropdown menu.
