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Resetting a forgotten password on your website
Resetting a forgotten password on your website

Instructions on how to reset your password.

Jennifer Meyer avatar
Written by Jennifer Meyer
Updated over a week ago

On your community's website you can easily and securely reset your password. Start by clicking the "log in" link in the top right-hand corner of the website. Then, click the "Forgot password?" link next to the log in button. 

You'll see a new page prompting you to enter the email address currently associated with your member profile. 

Shortly after submitting this form, you'll receive an email with a link to reset your password. The link has an expiration date, so be sure to use it right away! 

After clicking the link, you'll be taken to a page where you’ll type in your new password. You’ll need to make sure the bar below the "New password" field turns green. This indicates the password is strong enough. 

To double-check that the password has been entered error-free, click on the "Reveal" link next to the password field to view what you've entered. Then, click on the “Reset” button to save your new password.

Didn't receive an email?

In case you never received an email from our system, first check your spam messages. If it's still not there, it probably means that the email address isn't registered. 

If you know the email address you've entered is associated with your member profile on the website, we recommend contacting your website administrator or our customer success team for further assistance.

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