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About online payment fees
About online payment fees

Learn more about online payments fees and how they're calculated.

Meredith Owens avatar
Written by Meredith Owens
Updated over a week ago

Each online payment will be subject to a small fee. This fee pays for the many companies and banks that have a role in processing a transaction. Bank account payments incur a lower fee than credit/debit card payments. To see a full list of the fees associated with these payments, broken down by country, please visit this page: Online payments fees.

Passing along the fees

You can choose to pass the fees along to the members making the payments, or allow the fee to be deducted from the amount your community receives. This choice will affect the final amount your community receives. 

How online payment fees are calculated

Below is a break down of how the fees are calculated. As a note, for the following examples, we will be using the fees associated with those in the United States.

Credit/debit card fees 

Say a payment option has been created for $150 for membership dues. We know that the credit card fees are 3.2% + $0.80 in the United States. These fees are subtracted by the credit card processing companies based on the amount that's submitted to them. Therefore, when we submit $155.79 to them, they'll subtract (155.79 x 0.032 + 0.80 = $5.79) to achieve the exact amount your community wants to receive, which is $150.

If you don't want to pass along the fees to your members, then we'll submit $150 to the credit card processing companies, and they'll subtract $5.60 from the total (150 x 0.032 + 0.80 = $5.60) leaving your community with $144.40.

Bank account fees

Although bank account payments are much slower than credit/debit card payments, they do incur lower fees. In the United States, the fee is 1.4%. For this example, we will use the same payment option amount of $150. 

Like the credit/debit card fees, the fees associated with using a bank account will be subtracted by the bank based on the amount that's submitted to them. Therefore, when we submit  $152.13 to the bank, they'll subtract (152.13 x 0.014 = $2.13) to achieve the exact amount your community would like to receive, which is $150.

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