One of our most popular features is our signature What's Happening email. This email is sent at your desired sending frequency and includes a summary of notable new content and upcoming events. It's a great way to keep members informed about changes in one concise email!
Sending frequency
Each member registered with an email address on your website will have different choices for the What's Happening email—recommended, daily, weekly, biweekly, monthly, or never. By default, the recommended choice is used for all members. However, members can change this at any time by visiting their "Member settings." To learn more about how members can update this, check out this help article.
The recommended frequency is determined by the website administrator from the "Settings" section in the Admin Portal.
Here, click on the "What's Happening emails" category.
Under the "Timing" tab, select from the options of daily, weekly, biweekly, monthly, or never.
If you select weekly or biweekly, you'll also have the option to select the day of the week this email will be generated and sent.
Lastly, click the "Save" button.
Content
When sending the What's Happening email, our system looks at factors like page restrictions and member privileges when forming each email. This way, a member is only ever notified about the content they have permission to view. Below, you'll find a list of all content that could be included in the What's Happening email:
Events occurring between now and when the next email is generated plus two days.
Forum topics and comments that have been posted since the last email.
News articles published since the last email.
Files uploaded or replaced on the "Documents" page type since the last email.
Classified listings posted since the last email.
Recipes posted since the last email.
Photo gallery photos uploaded since the last email.
Surveys that have been created since the last email.
Online dues that have been created since the last email.
If there isn't any new content or upcoming events posted to your website, a What's Happening email will not be delivered.
This also means that if new content has been posted to restricted pages on your website, it's possible that some members may receive a What's Happening email while others may not (depending on the page restrictions).
Content selection
You can customize the content that will feed into the What's Happening email from the "Settings" section, as well. Here, under the "What's Happening emails" category, click the "Content" tab. This will display all of the possible content that could be pulled for this email.
By default, all content categories will be included. However, you can easily exclude certain types of content (e.g., Recipes) from being pulled for the What's Happening emails. To do so, click the checkmark icon under the "Include" column. An 'X' icon will now display here to indicate that this content will be excluded from future emails. To update this, click this icon again to include that type of content again.
Page-level selection
For categories you want to feed into this email, you can select to include/exclude content on a page-by-page basis! For instance, if you want to include files uploaded to the "Documents" page type in this email but don't want content pulled from specific pages, you can easily select to exclude those.
To make this change, under the "What's Happening email" category in the "Settings" section, click on the "Content" tab. Here, you can see at a glance the number of pages included for each type of content. Click on this number to view each page feeding into that category.
On the next page, each page's title and the number they're located in the page menu are displayed. This way, you can easily distinguish between pages with similar names. To exclude a particular page, click on the checkbox next to the page name. Once all updates have been made, click the "Save" button.
Reorder sections
In addition to selecting the content fed into this email, you can customize the order this content will be displayed!
To do so, visit the "What's Happening email" category in the "Settings" section and click on the "Content" tab. Here, click on the double arrow icon under the "Move" column. While holding this down, drag the content category up or down in the table to your preferred location, creating your community’s desired order.
