While there's a number of details that can be updated by an administrator, there's some member and account information that's protected for security and privacy. This article goes over what information an admin can and cannot update.

Information that can be updated by an admin

Member information

Admins can update member information for partial members (i.e. members without an email address or the ability to log in). To do this, you'll need to click the edit icon under the "Details" column, when on the "Member view."

Since partial members have been registered without an email address, they're unable to log into their member profile to make updates. Therefore, administrators may make changes to a partial member's first name, last name, and add an email address to their member profile. 

Once an email address has been added to a partial member's profile, that member will be considered a full member. All members with email addresses must log into their member profile to manage their individual contact information and preferences.

Account information

Admins can make the following changes to an account in the "Members" section of the Admin Control Panel:

  • Update the account type
  • Edit, add, and remove addresses
  • Designate a preferred mailing address
  • Designate a preferred billing address

To edit this information, click the "Edit account" link under the "Actions" drop-down when on the "Account view."

Why are admins not able to update email addresses and passwords?

We're big into security and want to protect both members and admins from harm. A member's email address and password are used for logging into any community website powered by HOA Express that a person is registered on.

Allowing an admin to change this information would allow an unscrupulous admin to gain unauthorized access to a member's profile and account. This could be used to fraudulently access their own website under the other member's name or even access a different community's website, should that member be registered on multiple community websites.

Therefore, by closing off the possibility of gaining unauthorized access, our system protects members from harm. Secondly, administrators are protected from the liability of this being a possibility and from false claims of unauthorized access.

Why are admins not able to update the names of members?

A member's email address can be used to register for multiple community websites, all of which share the same login credentials. This makes it especially convenient for members with properties in several different neighborhoods, and for property managers with accounts on many websites. We do not allow administrators to update a member's name for this reason, as a name change would affect every community website on which the member has registered.

Furthermore, requiring names to be updated by the member himself/herself ensures a higher level of privacy and security.

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