Skip to main content
All CollectionsEmail accounts
Creating and using email aliases
Creating and using email aliases

Instructions for creating and using email aliases on a community-branded email account.

Meredith Owens avatar
Written by Meredith Owens
Updated over a week ago

Communities with an active subscription to the deluxe plan can create email accounts that link to a custom domain you've set up on your website! This is a great way to converse back-and-forth with members about community matters in a professional capacity.

With this feature, you can also add up to 10 email aliases per email account. These allow you to send and receive emails from alternate email addresses using the email account you've created.


This is a great option if you decide to create an email account for a specific position (e.g., [email protected]), and would like to have an alias for the individual occupying that position (e.g., [email protected]).

Another idea for how to use the email alias feature is to capture emails that are sent to an email account that no longer exists, so those messages don't bounce.

Lastly, if you find that you've reached the limit on the number of email accounts you can create, adding email aliases can help you maximize the number of unique email addresses you can receive and send emails for.


First, visit the "Email accounts" section in the Admin Portal. Here, locate the email account you'd like to add an alias for and click on the @ icon under the "Aliases" column.

On the next page, enter the email alias(es) you'd like to create and click the "Save" button.

Now, you can log into that email account on the webmail interface to send and receive messages from the alias you've created.

Did this answer your question?