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Create an email account

Instructions for creating a community-branded email account.

Jaden Urdiales avatar
Written by Jaden Urdiales
Updated over a week ago

Once you have an active subscription to the deluxe plan and have set up an eligible domain on your website, you'll have the option to create community-branded email accounts! This is a great way to converse back-and-forth with members about community matters in a professional capacity.

For more tips on how to use this feature, we encourage you to check out our blog post, Mastering the setup of your community-branded email accounts.

How many can I create?

The number of email accounts you can setup is determined by your community's size. You can view how many email accounts each community size can create by visiting our "Pricing" page.

If you are a smaller community that isn't able to create as many email accounts as a larger one, we recommend checking out our email aliases feature! This will allow you to send and receive emails from up to ten additional unique email addresses per email account.


First, visit the "Email accounts" section in the Admin Portal. Here, click on the "Create email account" button from the menu at the top of the section.

On the next page, fill out the requested information and click "Create" once you've finished.

After you've created your new community-branded email account, it will be displayed in the "Email accounts" section as shown below.

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