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Reset an email account password
Reset an email account password

Instructions for resetting the password on a community-branded email account.

Meredith Owens avatar
Written by Meredith Owens
Updated over a week ago

If you've forgotten an email account password, you can reset it from the "Email accounts" section in the Admin Portal, as long as you have the "email accounts" administrative privilege.


First, find the email address you want to reset the password for and click the cyclical arrow icon in the "Reset password" column.

Next, type in your new password. The password will need to contain at least 8 characters with a letter and a number. You'll also need the progress bar to turn green, which indicates the password is strong enough. 

To double-check that the password has been entered error-free, click on the "Reveal" link next to the password field to view what you've entered. Lastly, click the green "Reset" button.

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