If you're unable to log into an email account via the webmail interface, check the following:
- Be sure that you're visiting the correct URL. The URL is: https://webmail.hoa.email. The screen will have the login fields as shown in the example below.
- Enter the full email address associated with the account you are signing into in the "Username" field. Include the part before and after the "@" sign, like [email protected].
- Double-check the password you're entering. You can click on the eye icon in the "Password" field to see if the password has been entered error-free or not. If you'd like to reset the password, learn how here.