For instances where you need to disable people's access to your website, but don't want to permanently delete them, you can temporarily suspend their account. By suspending an account, you'll prevent its members from receiving communications, accessing restricted pages, and interacting with many website features. Outlined below is exactly what members of a suspended account can and cannot do, as well as instructions for how to use this feature. 

Limitations

Members of a suspended account cannot...

  • Receive communications from administrators
  • Receive resident alerts
  • Receive What’s Happening emails
  • Receive instant forum notifications
  • Be listed in the resident directory
  • Have their pets listed in the pet directory
  • Take surveys
  • Access any restricted pages on the website
  • Access any admin features
  • Post content to any interactive pages

Enabled features

Members of a suspended account can still...

  • Make online payments
  • Modify their own member and account settings
  • View their communications archive

How-to

Suspend an account

Admins with the "members" privilege can suspend an account by following these steps:

  1. Visit the "Members" section of the Admin Control Panel
  2. Switch to the "Account view"
  3. Click the "Actions" button to the right of the intended account
  4. Click the "Suspend account" choice from the dropdown
  5. On the next page, provide a reason (which will be sent to the members of the account via email)
  6. Click the red "Suspend" button

Members of a suspended account, in addition to receiving an email notifying them of the suspension, can see that their account is suspended with this warning indicator:

Reinstate an account

Admins with the "members" privilege can reinstate a suspended account by following these steps:

  1. Visit the "Members" section of the Admin Control Panel
  2. Switch to the "Account view"
  3. Click the "Actions" button to the right of the intended account
  4. Click the "Reinstate account" choice from the dropdown
Did this answer your question?