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Payments by bank account

Information about subscribing with a bank account.

Written by Meredith Owens

Communities in the United States may subscribe with a bank account in addition to subscribing with a card or mailing a check. 

This option is available when subscribing to a paid plan or updating your payment method on the "Billing" page under the "Settings" section in the Admin Portal.

Here, select whether this is a business or individual bank account. Then enter the corresponding account holder's name, along with the routing and account numbers.

Bank account verification

Before you can use your bank account for payments, it must be verified. After you add your bank account, two small deposits will be made to it within 24 to 48 hours. To complete the verification process, please provide the amounts for these two deposits. This will confirm that you have access to the account.

First, return to the "Billing" page and click the "Verify" button under the payment method section.

On the next page, enter the two microdeposits placed in your bank account. Once submitted and verified, your bank account will be verified and ready to use.

Upcoming payment reminder

14 days prior to your next scheduled payment, administrators with the "billing" privilege will receive an email reminding them of the upcoming payment.

Payment timeline

Our system will automatically initiate bank account payments on the scheduled payment date. These payments generally take 1-2 business days to reflect in your community's bank account and 3-5 business days to fully process and post to the "Billing" page. During this time, your website will not be affected.

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