At HOA Express, we love customer feedback! In fact, many of our present-day features were originally suggested by customers. When you provide us with an idea via our customer success team, here's the process that ensues:

  1. The idea is pitched to the product team.
  2. The product team then considers the idea and determines its feasibility, benefit, and complexity.
  3. If they believe the change is feasible and beneficial, it will be placed on our product roadmap and assigned a priority.
  4. We'll continue to monitor requests from other customers for this change, which may affect its priority.
  5. Product changes are tackled by priority, which is based on a number of factors. The product team will eventually develop the change, integrate it with our service, and thoroughly test it to ensure the highest quality.
  6. Once this occurs, it'll be released to all customers!
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