If you're unable to log into an email account via the webmail interface, check the following:
- Be sure that you're visiting the correct URL. The URL will be webmail.yourdomain.com. If you have access to the "Email accounts" section of the Admin Control Panel, a direct link to this URL is available there as well. The screen will have the login fields as shown in the example below.
- Enter the full email address associated with the account you are signing into in the "Email" field. Include the part before and after the "@" sign, like [email protected].
- Double check the password you're entering. If you'd like to reset the password, learn how here.