Our automated letter mailing feature is a convenient and affordable way to mail physical letters to members of your community. With this service, there's no need to buy supplies or postage, print the letters yourself, or handle mailing them.

Instead, you'll simply upload a PDF version of the letter you'd like us to mail for you and we'll take care of the rest!

Pricing

For the latest pricing information, see our letter pricing page.

Specifications

Before uploading your letter, be sure it meets the following specifications. Also, it's worth noting that pages will be printed double sided.

  • The letter is saved as a PDF file
  • The pages are sized to 8.5" x 11"
  • The letter does not exceed 12 pages in length
  • The top third of the first page has been left blank (this is where the addressing information will be printed)

Getting started

Once your letter is ready to mail, visit the "Communications" section of the Admin Control Panel and click the "Mail letter" button. On the first screen, choose whether you'd like to print your letter in black & white or color. Then, continue to the next step. 

Upload your PDF file and select whom you'd like to mail your letter to. You can choose to mail your letter to just one member, your entire community, or any combination of groups and account types.

Review and mail

Our system will process your file and gather a list of the members' information you are mailing your letter to.

Before moving forward, be sure to preview your document to confirm the content appears exactly as you want! Review the list of residents to confirm names and addresses. When ready, click "Continue" to move on to the payment screen.

Next, you'll need to provide your payment information. This feature will only accept credit/debit card payments since these payments are instant. We accept all major card brands including Visa, MasterCard, American Express, Discover, and more. 

When ready, click the "Confirm and pay" button.

Viewing mailed letters

A copy of the letter will be available to all recipients in their communications archive (learn more). Administrators may also view the letter, along with the list of members that it was mailed to, in the "Communications" section of the Admin Control Panel. 

Receipts

To view or print a receipt associated with a mailing, visit the "Billing" section of the Admin Control Panel.

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